Frequently Asked Questions
CAN I CHANGE MY ORDER?
After placing the order you can always adjust your order. To do this, please contact our customer care personally as soon as possible after your order so that they can adjust your order and send it correctly.
After placing the order you can always adjust your order. To do this, please contact our customer care personally as soon as possible after your order so that they can adjust your order and send it correctly.
WHAT HAPPENS IF A PRODUCT IS SOLD OUT?
We will inform you as soon as possible when a product is out of stock and offer you a suitable solution. This means that we will propose another delivery time or advise a similar product.
We will inform you as soon as possible when a product is out of stock and offer you a suitable solution. This means that we will propose another delivery time or advise a similar product.
WHICH DELIVERY SERVICES DO YOU WORK WITH?
We work with PostNL, if you want an express delivery we choose to send your package with DHL Express.
We work with PostNL, if you want an express delivery we choose to send your package with DHL Express.
HOW LONG DOES THE RETURN AND REFUND PROCESS TAKE?
Once we have received your return, you will receive a refund or an adjusted AfterPay invoice within 10 business days. If you have not received a message from us after 10 business days, we advise you to contact our Customer Care: info@myskinproducts.nl - 0031 6 44457729
Once we have received your return, you will receive a refund or an adjusted AfterPay invoice within 10 business days. If you have not received a message from us after 10 business days, we advise you to contact our Customer Care: info@myskinproducts.nl - 0031 6 44457729
WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM?
Unfortunately, it can happen that your order is damaged during shipping. As a customer, you can't do anything about this. In the event that the product is no longer usable, we ask you to contact our Customer Care immediately. Sending clear photos is a mandatory part of our return policy. Our Customer Care will process your message as soon as possible and will work with you to find the best solution.
CAN I RETURN MULTIPLE ITEMS IN ONE ORDER?
Unfortunately, it can happen that your order is damaged during shipping. As a customer, you can't do anything about this. In the event that the product is no longer usable, we ask you to contact our Customer Care immediately. Sending clear photos is a mandatory part of our return policy. Our Customer Care will process your message as soon as possible and will work with you to find the best solution.
CAN I RETURN MULTIPLE ITEMS IN ONE ORDER?
It is possible to return multiple orders in one package. In this case, you can when registering your return. It is important that the correct packing slips or papers are added to this package (which items are being returned).